FAQs
Orders
Below are some of are common questions about orders
Please contact us and we will track your item/s. Please note that if you've ordered from outside Australia, we are limited in our capacity to track your item to your door - however we will do our best to support you.
If you meet the requirements for the discount and it is still not working, please contact us.
If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can’t be modified.
We will send you an email outlining all tracking information once your item/s have left the building.
Yes. This is our Australian Store and here you will need to pay in AUD. You can purchase anything you like here and we'll send it to you anywhere in the world.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Refer to our shipping section for more information.
Yes! If you need your order to be delivered quicker than standard shipped we suggest you select Express Shipping at the checkout for an additional cost of $6. This is only available to purchases made in Australia.
Refer to our returns policy for more information.
Quality is our priority at Fox and Leo. Your order is thoroughly checked by our team before being sent your way, and we do our best to ensure your item/s arrive in perfect condition. If for some reason you receive a damaged, defective or incorrect item, please contact us as soon as possible, with a photo of your item. Don’t forget to include your order number so we can support you at pace.
Products
Below are some common questions about our products
The Fox and Leo case has been carefully designed to fit as many prescription glasses and sunglasses as possible. However, it won’t fit every frame in the market. If you have sports style glasses which have a strong curve in the frame or a pair of super large sunglasses, then then Fox and Leo is not for you. Check out the size chart to see the Fox and Leo case will fit your prescription glasses or sunglasses.
At this stage it only comes in one size. If there's a high demand for a larger size case we may look at creating one in the future. Please refer to the size chart to see the Fox and Leo case will work for you.
When doing the photography of the product we try to give the truest indication of colour however lighting and screen differences sometimes may slightly alter the colour. The descriptions next to each case are there to help describe the colour you see.
Yes! This is one of the great features of the Fox and Leo case. It’s been designed to fit both glasses and sunglasses in a wide variety of shapes and sizes. Big and small. Making it possible to fit your prescription glasses or your sunnies. So, if you’re out and about you can pull out your sunglasses and replace them with your glasses. One case for both.
The size of the Fox and Leo case is: 160mm wide x 70mm high
The size of the packaging is 190mm x 100mm x 20mm
The case has been designed to give your glasses or sunnies as much protection as possible. The slimline design does mean the case has two exposed openings to cater for the arms. Depending on where you keep your case dirt may come inside the case if it’s in your bag. We recommend trying to fold over the case as far down as you can to minimise the gap in these exposed sections. And keep your case in clean spaces.
The Fox and Leo glasses case and pocket rocket have been designed in Australia.
The glasses cases are made by a family run business in GuangDong, China.
The pocket rocket is made in India.
Our products are made from premium leather with a PU protective coating. As leather is a natural product and each piece is unique. No piece will be exactly the same as another and some may have natural markings and character which are not faults, but show the natural quality.
Leather is a porous material so to keep your Fox and Leo case in good condition we recommend avoiding coming into contact with water, moisture, oils, perfumes or cosmetics as this can deteriorate the lifespan of the item. Avoid over-exposure to extreme heat or direct lighting.
To clean your Fox and Leo case we suggest using a leather care cream. Do not use water to clean.
If water is spilled, wipe it immediately with a clean cloth. Please avoid rubbing against denim, often the dye in denim is not washed out and can rub off on lighter leather colours, this is hard to remove.
All Fox and Leo cases are packaged in beautiful boxes and are delivered with a hand written note to either yourself or to whom you may be gifting it. Please pop a message in the additional notes box if you'd like me to add some special words.